At VertiClear Pro, we want to ensure you have a smooth experience with your purchase. Please read our policy below regarding returns, refunds, and cancellations.
Returns
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Eligibility Requirements:
- Defects Only: We generally only accept returns and offer refunds for products with verified functional defects.
- Change of Mind: We do not offer refunds for simple changes of mind. Special consideration may be granted in exceptional circumstances, subject to review and proof of purchase.
- Packaging: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or valid proof of purchase is required to complete any return.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, or flammable liquids or gases
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Select health and personal care items
To initiate a return, please contact us at [email protected].
Order Cancellations
Cancellations are only accepted for full-priced items and must be requested within 60 minutes of placing your order.
Because we process orders as quickly as possible, cancellations are extremely time-sensitive. If you need to cancel your order, please email us immediately at [email protected].
Refunds
Once your return is received and inspected, we will send you an email confirming receipt of the item along with the approval or rejection status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.
Note: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again to ensure the transaction hasn’t posted.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank. Processing times can vary before a refund appears in your account.
If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected].
Return Shipping Guidelines
- Shipping Costs: You are responsible for paying your own shipping costs when returning an item. Return shipping costs are non-refundable.
- Delivery Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Final Processing: Refunds will only be issued after we have physically received the returned item and confirmed that all return conditions have been met.